Skills & Competencies for Sales Support Representative I

Sales Support Representative I job profile

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JOB SUMMARY for Sales Support Representative I

Provides administrative and logistical support to the sales team.

JOB RESPONSIBILITIES for Sales Support Representative I

Duties may include order processing/entry, record keeping, response to customer inquiries and RFP. Generates reports on sales targets, activity, and other related metrics. Coordinates customer and prospect meetings and events. Prepares presentation materials and exhibits. Trains and supports the sales team on systems, processes, and procedures.

Sales Support Representative I SALARY RANGE

BASE 50%
$63,104
TOTAL 50%
$65,645
Job Level
P01
Job Code
SM15000422
Education/Degree
Bachelor's Degree
Reports To
Supervisor or Team Leader

Sales Support Representative I Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Sales Support Representative I skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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10 general skills or competencies (Job family competencies) for Sales Support Representative I

1 Job Family Competencies – Prospecting
Proficiency Level -1
Skill definition-Identifying potential customers for products and services and converting them to revenue-generating customers.
Level 1 Behaviors
(General Familiarity)
Identifies the tools and techniques of prospecting in the industry.
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Level 2 Behaviors
(Light Experience)
Enters prospective client contact information and prospecting activities into the sales management system.
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Level 3 Behaviors
(Moderate Experience)
Makes targeted outbound calls to develop a connection through personalization for the prospecting process.
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Level 4 Behaviors
(Extensive Experience)
Oversees the revenue growth from new business prospecting to closing high-volume sales deals.
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Level 5 Behaviors
(Mastery)
Establishes new business contacts through a variety of prospecting activities.
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2 Job Family Competencies – Sales Function
Proficiency Level -2
Skill definition-Performing sales activities, plans, and strategies to secure the growth of the business.
Level 1 Behaviors
(General Familiarity)
Describes the various methods and best practices applied in the sales function.
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Level 2 Behaviors
(Light Experience)
Identifies issues and problems in the sales operation to report to management.
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Level 3 Behaviors
(Moderate Experience)
Analyzes emerging new technologies in sales function to enhance the quality of service.
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Level 4 Behaviors
(Extensive Experience)
Conducts a function review to measure the overall performance and observe sales results.
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Level 5 Behaviors
(Mastery)
Builds high-quality promotional material to help the company’s sales function accelerate customer acquisition.
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3 Sales Support Representative I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Sales Support Representative I
Proficiency Level - 4
5 Competency for - Sales Support Representative I
Proficiency Level - 5

9 soft skills or competencies (core competencies) for Sales Support Representative I

1 Core Competencies – Products And Services
Proficiency Level -2
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Cites examples of how customers use our business's products and services.
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Level 2 Behaviors
(Light Experience)
Describes our organization's current marketing campaign.
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Level 3 Behaviors
(Moderate Experience)
Announces and explains updates of products and services and delivery.
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Level 4 Behaviors
(Extensive Experience)
Enhances employees' understanding of several sets of interrelated products and services and their interdependence.
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Level 5 Behaviors
(Mastery)
Conceives and plans our business’s future structure according to the target market and P/S strategy.
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2 Core Competencies – Meeting Management
Proficiency Level -2
Skill definition-The practice of planning, organizing, conducting and participating in well-structured meetings for effectiveness and productivity.
Level 1 Behaviors
(General Familiarity)
Contrasts the differences among in-person, telephone, and video meetings.
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Level 2 Behaviors
(Light Experience)
Assists in defining meeting agenda and preparing meeting materials.
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Level 3 Behaviors
(Moderate Experience)
Collaborates with cross-functional teams and external meeting service providers to organize conferences and events.
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Level 4 Behaviors
(Extensive Experience)
Builds and manages relationships with external meeting service vendors to fulfill organizational needs.
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Level 5 Behaviors
(Mastery)
Advocates for the application of advanced meeting tools to improve meeting efficiency.
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3 Sales Support Representative I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Sales Support Representative I
Proficiency Level - 4
5 Competency for - Sales Support Representative I
Proficiency Level - 5

Summary of Sales Support Representative I skills and competencies

There are 0 hard skills for Sales Support Representative I.
10 general skills for Sales Support Representative I, Prospecting, Sales Function, Sales Operations, etc.
9 soft skills for Sales Support Representative I, Products And Services, Meeting Management, Self-Motivation, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Sales Support Representative I, he or she needs to be proficient in Products And Services, be proficient in Meeting Management, and be proficient in Self-Motivation.

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